Business registration
How to Handle a CAC Query Without Losing the Original Instruction
To handle a CAC query, preserve the original filing instruction, record the exact requested change, submit one controlled correction, and compare the final preview with the original before resubmitting.
Handle a CAC query without losing the original instruction
A query response should fix the issue the CAC identified while keeping an accurate record of what the company originally asked to file. The goal is a traceable correction, not a fresh set of conflicting instructions.
Preserve the original record
Save the original brief, application reference, submitted preview and query text in one restricted folder. Record the date the query arrived. Keep the original instruction as the baseline so the team can see what changed.
Make a controlled response
Create a correction note with three columns: the field queried, the requested correction and the supporting document. Ask the authorised contact to approve that note. For any detail not raised in the query, mark whether it is unchanged or needs separate advice rather than quietly changing it.
The CAC iCRP FAQ directs applicants with a queried business-name filing to open Action → View Query History, then Action → Modify Application. Follow the route shown for your own application type. Make the correction in the portal, compare the full revised preview against the approved instruction, and save the new version before resubmitting.
If the query concerns the approved name, check whether the CAC requires its name-substitution process. Do not create a duplicate application or repeat payment until the status and official instructions tell you to do so.
Keep the version history
Label submitted and revised previews by date. Store the resubmission reference and acknowledgement beside the original record. If the CAC raises another query, the next handler can see exactly which version was sent and why.
Get the right support
Discuss business registration with CredaBiz. Share the filing stage and query category through a private channel so the team can confirm the appropriate scope and current quote.
References
Official sources and CredaBiz service information checked 5 November 2026. The CAC instruction on the specific application controls.
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